Privacy Policy

The White Flora Store respects your privacy and is committed to handling your personal information carefully and responsibly. This Privacy Policy explains what information we collect through this website, why we collect it and how you can contact us about your information.

Information we collect

We may collect personal information when you submit an enquiry or place an order through our website contact forms.

This information may include:

  • Your name

  • Email address

  • Phone number

  • Delivery or event details

  • Information about your flower order or enquiry

  • Any other details you choose to provide

Please avoid including sensitive personal information in a contact form unless it is necessary for us to assist with your request.

How we use your information

We collect and use your information only where reasonably necessary to:

  • Respond to questions or enquiries

  • Prepare quotes and confirm flower orders

  • Communicate with you about availability, substitutions, delivery or collection

  • Plan and provide the products or services you have requested

  • Maintain appropriate business and order records

  • Meet any legal, accounting or administrative obligations

We do not sell, rent or trade your personal information.

How your information is stored

Information submitted through the website may be stored within our website platform, email account or other systems used to manage enquiries and orders.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no online system can be guaranteed to be completely secure.

Some website, email or technology providers may store or process information using servers located outside Australia. Where applicable, your information may be handled according to the privacy practices of those providers.

Sharing your information

We do not disclose your personal information to third parties unless it is reasonably necessary to:

  • Complete or deliver your order

  • Operate the website or manage business communications

  • Work with trusted service providers who assist with our business

  • Comply with a legal requirement

  • Protect our legal rights or the safety of others

We only share the information reasonably required for the relevant purpose.

Accessing or correcting your information

You may contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to confirm your identity before processing your request.

Retaining your information

We retain personal information only for as long as it is reasonably required to manage your enquiry or order, maintain necessary business records and comply with legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

External links

This website may contain links to third-party websites. The White Flora Store is not responsible for the privacy practices, security or content of external websites.

Changes to this policy

This Privacy Policy may be updated occasionally to reflect changes to the website, business practices or legal obligations. The current version will remain available on this website.

Contact us

For questions, privacy concerns or requests to access or correct your personal information, please contact:

The White Flora Store
Email: jenny.piggott@outlook.com
Location: Gulgong, NSW

We will review your request or concern and respond within a reasonable timeframe.